The Foundation · Section 2.2
Building The Operational AI Layer
Your company runs on know-how: how jobs move, who decides what, what terms mean and how experienced people handle exceptions. BH Tech captures that knowledge, works with the right people to resolve conflicts and builds it into short, versioned artifacts that people and AI tools can use for specific roles and tasks.
What The Knowledge Layer Contains
Company Know-How Becomes Usable Guidance
Explore six finished artifacts from the same fictional company. Each has a source, responsible owner, scope and version.
SOPs & Instructions
A short, finished procedure for one recurring task, written from how the work is actually done.
Open The Filled Example →Unique Company Workflows
The real path work takes between people, including what must be ready before each handoff.
Open The Filled Example →Roles & Responsibilities
Who does, decides, advises and is kept informed for each activity, so work stops at the right person.
Open The Filled Example →Business Rules & Definitions
Shared terms and rules, each marked as a definition, rule or judgment boundary, so words mean one thing.
Open The Filled Example →Industry Expertise & Playbooks
How experienced people handle the cases a standard procedure does not fully cover.
Open The Filled Example →Goals & Decision Guidance
Company goals turned into practical guidance for the choices people make in this work.
Open The Filled Example →Fictional Worked Example · Crestline Facility Services
Test The Knowledge Against A Real Task
Crestline Facility Services is the fictional maintenance company from 2.1. The task packet combines the reviewed assets above with only the 2.1 records for this invoice. Every role works from the same facts; only the task changes.
Relevant Task Context
Selected Knowledge Assets
Prepared Internal Output
Human Review
Next Step
Inspect The Instructions →In both runs a person checks the brief against the source records before use. A missing record detail, like the due date, goes to the record owner; missing guidance, like BR-02, goes to the business owner. Neither is guessed.
Two Connected Foundations
Records Supply Facts. Knowledge Guides The Work.
The operational AI layer is reviewed company knowledge, organized by company, department, role and task. Each item has a source, owner, scope and version. Paired with relevant records, it helps people and AI distinguish recorded facts, company rules and decisions that remain with people.
BH Tech organizes the relevant guidance for the client’s chosen AI workspace or tools. The connection, access and operating setup are agreed for that environment.
Explore Foundation One →